Recommended age bands
There are recommended age bands for our courses. These are intended to serve as a guide only.
Registrants younger and/or older than the recommended age band are welcome, however STEMmates shall reserve the right to accept or reject these registrations at their sole discretion, in the interest of ensuring class/student viability, harmony, safety and welfare.
The following terms and conditions shall apply for courses run/organised/taught by STEMmates.
For courses run/organised/taught by affiliates/partners of STEMmates, please refer to the relevant terms, conditions and policies of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any action, including any fees/charges arising from such requests.
Refund and/or Cancellation policy
For courses run/organised/taught by STEMmates:
Cancellations (by registrant or parent/guardian of registrant) made at least THREE days from the start date of the launch course will receive an 80% refund.
Cancellations (by registrant or parent/guardian of registrant) made TWO to THREE days from the start date of the launch course will receive a 50% refund.
There are no refunds for workshops cancelled (by registrant or parent/guardian of registrant) LESS than TWO days prior to the scheduled date of the launch course.
Where a class has been cancelled by STEMmates owing to low registrations, a full refund will be made available.
Where refunds are payable, they may be subject to a 3% financial processing fee charged by our financial institution, that will be deducted from any refundable amount.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the Refund/Cancellation policy of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek a refund for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any refunds (including any fees/charges arising from such requests—these will need to be borne by the registrant/party making the enquiry).
Program and/or Course numbers (registration caps)
For courses run/organised/taught by STEMmates:
Course registrations for each class/course run by STEMmates may be subject to a registration cap.
Unless otherwise stated, all courses run/organised/taught by STEMmates are capped at 12 registrants per session.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the enquiry.
Missed classes
For courses run/organised/taught by STEMmates:
If your child is sick or unwell on the day of the class, please keep your child at home.
We will endeavour to make up the class at the next opportunity, if one is available. If a make-up class is not available, STEMmates may (at its discretion) offer a refund, subject to being provided with reasonable evidence of an illness.
Make up classes & transfers for other reasons are at the discretion of STEMmates and may be accommodated as long as there is room in an alternative class. If/Where there is no alternative classes, STEMmates’ standard Refund Policy (outlined above) shall apply.
STEMmates reserves the right to cancel and/or delay (reschedule) any program/course due to low registration. Notification of any cancelations and/or delays (rescheduling) will be made via email and/or a notice on our Facebook page.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the enquiry.
Food and refreshment (for on-site/in-person courses and programs only)
For courses run/organised/taught by STEMmates:
Please note that food or drink are not provided.
Registrants are expected to bring along allergen-free snacks/food for individual (personal, not shared) consumption.
Sharing of food is discouraged.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the enquiry.
Child (and classroom) health & safety
For courses run/organised/taught by STEMmates:
We place a very high focus on child welfare, and so all STEMmates workshops use materials that are very safe (inert, non-toxic).
Please make sure your child wears covered shoes!
We will supervise them during the running time of the course session.
If/where a registrant has specific medical conditions (including allergies and or diagnosed. Afflictions), we will require details of your child’s medical and health conditions prior to commencing a STEMmates programme.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the enquiry.
Staff
For courses run/organised/taught by STEMmates:
STEMmates instructors are individuals who have a great interest and ability in teaching STEMmates programmes to students in an exciting way.
Each instructor is trained in teaching specific lessons involving the themes in the programmes. In addition, all instructors have Working With Children certification.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
However, STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the enquiry.
Dismissal (end of course) policy (for on-site/in-person courses run by STEMmates only)
Authorised Parents and/or Carers must sign children in and out of sessions. The only people that your child will be released to are those signed in at the commencement of each session.
Please refer to the relevant policy on this matter of the affiliate/partner in question.
Class conduct
For courses run/organised/taught by STEMmates:
STEMmates reserves the right to release, without refund of paid fees, any child whose behaviour becomes unmanageable.
This action will not be taken without warnings. No children will be allowed to intentionally harm any other person or property, whilst sessions are being run.
STEMmates does not allow students to bring any personal kit or material to sessions.
STEMmates shall not be responsible for damages or loss of any personal property while at a session.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
Take-homes
For courses run/organised/taught by STEMmates:
The ability to take home a kit and/or the product produced from a kit shall be at the discretion of STEMmates.
Due to the cost of some of our project kits, students may not take home projects or kit pieces.
Worksheets and handouts distributed in class can be taken home.
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the enquiry.
Payment
For courses run/organised/taught by STEMmates:
Payment is made using a credit or debit card online through our secure payment gateway. There is a payment surcharge that is payable. This works out to 1.75% + 30c for Australian-issued cards and 2.9% + 30c for international and American Express cards.
A registrant’s place for any course/program shall only be confirmed upon full/final payment at the time of registration.
All transactions are processed in Australian dollars (AUD).
For courses run/organised/taught by affiliates/partners of STEMmates:
Please refer to the relevant policy on this matter of the affiliate/partner in question.
STEMmates may, at its discretion, take all reasonable steps to assist any registrant of courses run/organise/taught by affiliates/partners of STEMmates to seek further information for such courses run/organise/taught by affiliates/partners of STEMmates.
STEMmates shall not be liable for any fees/charges arising from such requests. These will need to be borne by the registrant/party making the registration and/or enquiry.
