About how we use your data | About our courses
Terms and Conditions about how we use your data
This policy sets out how STEMmates uses and protects any information that you give STEMmates when you use this website, as well as the terms and conditions of our service.
STEMmates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
STEMmates may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective starting April 2017.
What we collect
We may collect the following information:
– name
– contact information including email address
– demographic information such as postcode, preferences and interests
– other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
– We may use the information to customise the website according to your interests.
– We may provide your information to our third party partners for marketing or promotional purposes.
– We will never sell your information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
We use cookies on our website to identify generic behavioural patterns on use of our website and to compile data that can help us improve the content and functionality of our website.
A “Cookie” is a piece of information that a web site sends to your browser.
Cookies are used to add functionality, track web site usage and enable us to “personalise” your visits to our site.
Cookies do not in themselves identify you; rather they identify your computer’s browser.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
– whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
– if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us (atimagine@stemmates.com.au).
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Privacy Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Terms and Conditions for our courses
Children are welcome at our workshops from as young as five, however all kids attending must be in kindergarten or primary school at least in order to attend.
Refund/Cancellation Policy
Cancellations (by registrant or parent/guardian of registrant) made at least THREE days from the start date of the launch course will receive an 80% refund. Cancellations ( by registrant or parent/guardian of registrant) made TWO to THREE days from the start date of the launch course will receive a 50% refund. There are no refunds for workshops cancelled (by registrant or parent/guardian of registrant) LESS than TWO days prior to the scheduled date of the launch course.Where a class has been cancelled by STEMmates owing to low registrations, a full refund will be made available.Where refunds are payable, they will be subject to a 2% financial processing fee charged by our financial institution, that will be deducted from any refundable amount.
Launch program course numbers
At STEMmates, our courses are limited to 12 children per session.
Missed Classes
– If your child is visibly sick or carrying a high temperature on the day of the class, please keep your child at home! We will make up the class at the next opportunity (not applicable for launch program).
– Make up classes & transfers for other reasons will be accommodated as long as there is room in the class (not applicable for launch program).
– We reserve the right to cancel and/or delay (reschedule) a launch program course due to low registration. Notification of any cancelations and/or delays (rescheduling) will be made via email and/or a notice on our Facebook page.
– Space is limited, so please enrol your child today.
Food and refreshment
Please note that food or drink is not provided. Please provide a nut-free snack for your child to enjoy during every day of the workshop. If you would like your child to have a snack, they will need to bring their own nut-free snacks.
Please make sure your child wears covered shoes! We will supervise them during the running time of the course session.
Child Health & Safety
We place a very high focus on child welfare, and so all STEMmatesworkshops use materials that are very safe (inert, non-toxic).
We will require details of your child’s medical and health conditions prior to commencing a STEMmates programme.
Staff
STEMmates instructors are individuals who have a great interest and ability in teaching STEMmates programmes to students in an exciting way.
Each instructor is trained in teaching specific lessons involving the themes in the programmes. In addition, all instructors have Working With Children certification.
Dismissal Policy
Authorised Parents / Carers must sign children in and out of sessions. The only people that your child will be released to are those signed in at the commencement of each session.
Class Conduct
STEMmates reserves the right to release, without refund of programme fees, any child whose behaviour becomes unmanageable.
This action will not be taken without warnings. No children will be allowed to intentionally harm any other person or property, whilst sessions are being run.
STEMmates does not allow students to bring any personal kit or material to sessions.
STEMmates is not responsible for damages or loss of any personal property while at a session.
Take Homes
Due to the high cost of our project kits, students do not take home projects or kit pieces. Worksheets and handouts distributed in class can be taken home.
Payment
Payment is made using a credit card online through our secure payment gateway. Your child’s place is confirmed when payment is made.
All transactions are processed in Australian dollars (AUD).
